FAQ
Questions? Answered.
Quick answers. Our team is here to help.
Designing
How do I use my own design?
Pick any Design Your Own listing, upload your photo or art, and drag it into place. You'll see a live preview.
Can I see my words on the designs first?
Yes. On most pin and magnet collections, type your text at the top and every design updates with it.
What if my photo isn't great?
A blurry photo prints blurry, so upload the sharpest version you have. Every order gets a free designer review, and if a photo is very low quality, we may email you.
Sizes
What sizes do you offer?
Pins: 1.25", 2.25", 3" round and a 2×3" rectangle. Magnets: 2×3". Prints: 8×12 to 16×24. See them side by side →
Pin back or magnet back?
Either works: pins make it official, magnets keep it close (not for pacemaker wearers).
Shipping
How fast does it ship?
Pins & magnets are ready in 72 hours, then shipped with tracking; poster prints usually ship within 3–5 business days. Deadline? Email us first.
Is shipping free?
Yes, standard shipping is free on U.S. orders $24+. Under $24 it's a flat $6.95. We ship within the US for now.
Help
What if something isn't right?
Tell us within 7 days of delivery and we'll reprint or refund it, your choice. That's our Quality Guarantee.
Can I return a custom order?
It's made just for you, so no change-of-mind returns. Need to cancel? Email us within 12 hours.