Refund Policy

At Modern Keepsakes (Tealuxe Edition LLC), each item is custom-made just for you, so we’re unable to accept returns for change-of-mind purchases.

However, our Quality Guarantee means you’ll never be stuck with an order that isn’t made correctly. If something arrives damaged, misprinted, or not as promised, we’ll make it right with a replacement or refund.

Eligibility for Replacements or Refunds

You may request a replacement or refund if:

  • The item arrives damaged, defective, or incorrect, or

  • There was an error in personalization or production on our end, and

  • You provide your order number and a clear photo of the issue within 7 days of delivery

Non-Refundable Items

We are unable to provide refunds for:

  • Custom-made or personalized items with correct details as provided at checkout

  • Orders with typos or incorrect personalization submitted by the customer

  • Final sale or clearance items

  • Items that have been used, altered, or damaged after delivery

Heads up: Since each item is uniquely made, we do not accept returns for change-of-mind purchases.

How to Request a Refund or Replacement

  1. Email us at hello@modernkeepsakes.com (or use our Contact Page)

    • Include your order number + a photo of the issue

  2. We’ll review your request within 2 business days

  3. If approved, you may choose to receive a free replacement or refund.

    • Replacements are sent within 2–3 business days
    • Refunds are issued within 7–10 business days once approved, back to your original payment method

Missing Refund?

  • Check your bank or payment statement again

  • Contact your payment provider — sometimes they take longer to post refunds

  • Still no luck? Email us and we’ll help track it down

Cancellations

Need to cancel your order?
Email us within 12 hours of placing it at hello@modernkeepsakes.com — after that, your order may already be in production.